Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our website, purchase a service, contact us, or communicate with our team. Depending on your interaction with us, this may include:

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard web technologies, including IP address, browser type, device type, operating system, pages visited, date and time of visits, referring website, general website usage information, and cookies or similar technologies. This information may be used to operate, maintain, secure, and improve our website and services.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to remember website preferences, understand how visitors use our website, improve functionality, measure performance, analyze traffic, improve customer experience, and support security and fraud prevention. You may be able to control cookies through your browser settings.

4. How We Use Your Information

We may use information we collect for legitimate business purposes, including:

• Providing requested services and processing and managing orders
• Communicating with customers and responding to questions and support requests
• Providing service updates and delivering purchased services and digital materials
• Processing payments through authorized payment providers
• Managing customer accounts where applicable and improving our website and services
• Maintaining website and system security and preventing fraud, abuse, or unauthorized activity
• Maintaining business and transaction records and complying with applicable legal and regulatory requirements
• Sending promotional communications where permitted and where appropriate consent has been obtained

We do not use customer information for purposes unrelated to our business operations unless permitted or required by applicable law.

5. Service-Related Communications

When you purchase a service or contact us, we may use the contact information you provide to communicate with you regarding your order, service, account, project, or customer-support request. These communications may include order confirmations, payment confirmations, service updates, requests for information needed to complete a service, project-related communications, customer-support responses, delivery notifications, or important changes relating to a purchased service.

7. Sharing of Information

We may share information with service providers and business partners when reasonably necessary to operate our business and provide requested services (e.g. payment processors, website hosting, cloud storage, customer-support platforms, email and SMS telecommunications, security and fraud prevention providers, and professional contractors assisting with delivery). We do not sell customer personal information as a business practice.

8. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, or other services. Third-party services operate under their own privacy policies and terms. We are not responsible for the privacy practices, security practices, content, or policies of third-party websites that we do not control.

9. Payment Processing

When you make a purchase, your payment may be processed through an independent payment service provider. Depending on the payment option available at checkout, the payment provider may collect name, billing information, payment card information, transaction information, and fraud-prevention data. Support Works International, Inc. does not request or require customers to provide complete payment card information through ordinary email, SMS, or customer-support communications.

10. Customer-Provided Files and Information

Certain services may require customers to provide documents, photographs, website content, project information, or other materials. We use customer-provided materials only as reasonably necessary to provide the requested service, communicate with the customer, maintain business records, or comply with applicable legal requirements. Customers should not provide highly sensitive personal information unless it is specifically necessary for the requested service.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no website, electronic transmission, computer system, or storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain customer and transaction records, resolve disputes, enforce agreements, meet accounting and business requirements, and comply with applicable legal obligations. When information is no longer reasonably required, we delete, anonymize, or securely dispose of it.

13. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to request access, correction, deletion, or information about how personal information is used, or to withdraw consent where processing is based on consent. To make a privacy-related request, please contact us.

14. Marketing Communications

We may send promotional emails or other marketing communications where permitted by applicable law. You can unsubscribe from marketing emails by using the unsubscribe option included in the communication. Opting out of promotional communications does not prevent us from sending necessary service-related or transactional communications.

15. Children's Privacy

Our services are intended for adults and businesses and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

16. International Visitors

Our business may provide services to customers located in different jurisdictions. If you access our website from outside the United States, your information may be processed or stored in jurisdictions where we or our service providers operate.

17. California Privacy Rights (CCPA)

California residents may have additional privacy rights under applicable California privacy laws regarding access, correction, deletion, and information on categories of personal data collected and used. We do not discriminate against customers for exercising privacy rights available to them under applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, legal requirements, or privacy practices. When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.